The My Extensions Panel lists the extension associated to the user who is viewing the Operator Console. The information displayed for My Extension is the Name and Extension Number provisioned for that extension in the extension detail screen. If the user’s extension is offline, all the extension information displayed will be greyed out.
Receiving an inbound call - when My Extension is receiving an inbound call, a call record, showing the CNAME of the caller and the ring time will be displayed in the My Extension panel and the details in the panel will show as ringing. Ringing calls are identified by the color change to green, under the extensions.
On an active call - when My Extension is on an active call, a call record, showing the CNAME of the caller and the talk time will be displayed in the My Extensions panel.
Multiple active calls - when My Extension has multiple active calls in progress, a "call counter" showing the number of active calls for this extension will be displayed. For example, if there are 2 active calls in progress, the number 2 will appear in the right hand side of the second row, which shows the call information. Clicking this "call counter", expands the call information showing each active call information as a separate row. Clicking the "call counter" again will collapse the display of call information back to a one line display format.
Dragging and dropping - Any active call listed under My Extension can be dragged and dropped. To drag, just click anywhere in the yellow area of the displayed call information, hold, and drag. While dragging, if the user's mouse hovers over a valid drop area for the call to be dropped, the area will highlight in green signifying this is a valid area for dropping the call. Dropping the call, into an an area that is not valid will result in the call being dropped back into its original position under My Extensions or the area it was dragged from.
Valid drop areas are:
1. Any other “online” extensions - dropping onto another online extension the call will be transferred to that user's phone.
2. The Parking lot - dropping into the parking lot, the call is transferred and held in the parking lot until retrieved.
3. An online Agent - dropping a call onto an online agent, transfer the call to the phone that the agent is logged into.