I can't make calls using the mobile app, what should I do?

The following are troubleshooting tips if a user can't make calls using the mobile app:

 SwitchConnex settings:

1. Ensure there is a primary extension assigned to the user -  find this in settings:manage users:users (select user): extensions.
2. Check to see  the user's primary extension does not have a selection of "G.729 only" setting in the SIP: Configuration Selection (the mobile app uses ulaw and GSM): Find this in extensions:standard:SIP config folder   NOTE:   The Codec of G.729 only is not supported for Mobile App
3. Ensure SIP Proxy is turned on the customer level: Find this in settings:account settings:service.  Make sure the registration type has SIP Proxy selected.
4. Check your network settings, if you travel make sure all your networks are selected or you have connect from any networks.  Find this in extensions:standard:networks tab.

App Settings:

1. Make sure airplane mode is off
2. Make sure app is connected to the Internet
3. Make sure microphone access is enabled: Settings:ClickConnex  (make sure microphone access is turned on).